Pet Transportation Service Agreement

Carrier: Dreamer's Bliss Pet Transportation
Operator: Lesli Rose
Phone: 506-259-7337
Email: lesli@dreamersblisspettransport.com

1. Services

Carrier agrees to transport the Client's pet(s) from the pickup address to the drop-off address on the agreed date, using a Carrier-owned or Carrier-operated vehicle, or via commercial air cargo where applicable. All ground transport Carrier drives is dedicated: only the Client's pet(s) will be in the vehicle during the trip. Where a leg is covered by a transport partner or flight nanny, section 8 applies.

2. Fees and Payment

• Total fee: as quoted (Schedule A)
• Deposit: $200 CAD, non-refundable, due at booking. Secures the Client's trip date and reserves the vehicle.
• Balance: due in full on pickup, by e-transfer, cash, or card.
• Customs clearance: in addition to the transport fee. Into the United States, $428 CAD ($300 USD) per shipment, billed by Carrier with the transport fee. Into Canada, RNR International Inc. at $150 CAD plus applicable provincial tax, billed to the Client directly by the broker. If the Client uses their own broker, that broker's fees are the Client's responsibility.
• Large-crate rental: $40 CAD per crate, per trip, when Carrier supplies a large transport crate. Covers use, preparation, securement, cleaning, storage, wear, and eventual replacement. The crate remains the property of Dreamer's Bliss Pet Transportation.

3. Cancellation

• By Client: the $200 deposit is non-refundable. If cancellation occurs within 48 hours of pickup, the full quoted fee remains due to cover committed costs.
• By Carrier: if Carrier cancels for any reason other than force majeure, the Client receives a full refund of all amounts paid.

4. Client Responsibilities

The Client agrees to provide, at their expense, before pickup:

• A current rabies vaccination certificate.
• A health certificate signed by a licensed veterinarian within the timeframe required by the destination jurisdiction.
• Microchip documentation where required.
• Any import or export permits required by CFIA, USDA APHIS, CBP, CBSA, CDC, or other authorities.
• Accurate pickup and drop-off addresses, contact numbers, and any special handling instructions (medications, allergies, temperament, feeding schedule).
• A properly fitted collar with ID, a leash, and sufficient food for the trip.

The Client confirms that the pet is in good health, has no contagious disease, and is fit to travel. The Client is responsible for all veterinary, boarding, or government fees incurred because of missing, incorrect, or expired documentation.

Copies of all documents must reach Carrier at least 2 days before pickup, with the originals at pickup. The health certificate must show the veterinarian's name, licence number, and the clinic's address and phone number, and Carrier may contact the clinic to confirm it. Where the pet flies in to meet Carrier, documents must be confirmed before the flight is booked. If a document cannot be confirmed or appears altered, Carrier will not accept the pet until a valid replacement is issued; the deposit is not refunded and any extra trip or waiting time is charged to the Client.

5. Carrier Responsibilities

• Provide safe, climate-controlled transport.
• Offer regular breaks for water, walking, and relief.
• Communicate updates with the Client during the trip.
• Operate as a commercial carrier under Part XII of Canada's Health of Animals Regulations, and carry commercial vehicle insurance. That policy covers the vehicle, not the animals travelling in it, and no pet transporter's vehicle policy does. If you want cover for the animal itself, pet insurance is the product that does it.
• Handle the pet with care and attention throughout the journey.

6. Liability

Carrier's liability is limited to the total transport fee paid under this Agreement. Carrier is not liable for:

• Delays or losses caused by customs, border agencies, weather, mechanical failure beyond reasonable control, or any force majeure event.
• Pre-existing medical conditions, injury, illness, or death not caused by Carrier's negligence.
• Behavioural issues, escape from a secure crate or vehicle, or damage to the vehicle caused by the pet.

The Client acknowledges that pet transportation carries inherent risks and agrees that Carrier's acceptance of the pet does not constitute a guarantee against those risks.

7. Customs and Border Crossings

Where a cross-border trip is arranged, Carrier will coordinate with a licensed customs broker (RNR International Inc., OmegaCHB, or a broker of the Client's choice). The Client is responsible for broker fees and for ensuring all paperwork is accurate and complete. Carrier is not a customs broker and does not provide customs advice.

8. Custody and Handoffs

Once the pet is in Carrier's care, Carrier hands the pet only to:

• the Client, or the person the Client names in writing, at the delivery address;
• the breeder or sender, if the trip cannot go ahead; or
• a transport partner or flight nanny named in this Agreement or the quote, or approved by the Client in writing (text or email) before the handoff.

Every handoff takes place with the correct documents for the next leg. Carrier records the date, time, place, the receiving person's name and photo identification, and a microchip scan, and sends the Client a photo of the handoff. Carrier will not pass the pet to any other person or carrier, and will not attempt a border crossing without valid documents, even at the Client's request.

9. Photos and Marketing

Carrier may photograph or video the pet during transport for operational records and marketing purposes (social media, website). The Client grants Carrier the right to use such images unless the Client opts out in writing at booking.

10. Governing Law

This Agreement is governed by the laws of the Province of New Brunswick, Canada. Any dispute will be resolved in the courts of New Brunswick.

11. Entire Agreement

This Agreement is the entire understanding between the parties and supersedes prior conversations. Any change must be in writing, signed by both parties.

Schedule A (attached at booking): pet name, breed, size, pickup address, drop-off address, pickup date, agreed total fee, special instructions.